Return and Refund Policy
You have 7 calendar days to return an item from the date you received it .
To be Eligible for a return, your item must be unused and in the same condition that you received it. The item must be in original packaging. Your item need to have receipt or proof of purchase.
RULES FOR ACCEPTING SHIPMENTS
- Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If the package is damaged or tampered, we request you to refuse delivery. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.
- Products sold as combos/sets cannot be replaced or returned individually.
- Products should be carefully packaged so that there is no damage during transit.
- Ruhaniya shall not be responsible for the products returned by mistake. In circumstances where a product not belonging to the Seller or transacted through Ruhaniya is returned by mistake, Ruhaniya or the Seller shall not be accountable for misplacement or replacement of the product and shall not responsible for its delivery back to the you. You waive any and all claims against Ruhaniya in this regard.
Once we receive your item , we will inspect it and notify you that we have received your returned item. Notification of item received would be sent. The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).
If your return is approved , we will initiate a refund to your credit card (or orginal method of payment). Your will receive the credit within 21 days of after approval or as per card issuer policy. Replacement is subject to availability of the product (size, colour, etc.) and is limited to one request.
You will be responsible for your shipping cost for returning your item. Shipping cost are non refundable . If you receive a refund , the cost of return shipping will be deducted from your Refund amount.
If you have any questions, contact us at ……..
MODE OF PAYMENT FOR REFUND
We will initiate refund to the following modes:
|Payment mode||Refund mode options|
|Credit card/ Debit card/ Prepaid Payment Instrument eg. Wallets||Credit card/ Debit card/ Prepaid Payment Instrument eg. Wallets|
|IMPS/Bank Account through net banking||IMPS/Bank account through net banking|
|Cash on Delivery*||NEFT to Bank account|
|Gift card/ Gift voucher||Gift card/ Gift voucher|
We may request for information/documents to verify your credentials before initiating the refund.
- If the payment mode has expired or is no longer valid, we will refund you through one of the modes mentioned above as agreed by you.
- All refunds shall be made in Indian Rupees only.
- Some products are bound by the brand's specific policies regarding repair, replacement and returns. These policies are binding on you.
- You expressly acknowledge that the Seller selling the defective product will be solely responsible to you for any claims that you may have in relation to such defective product and RUHANIYA shall not in any manner be held liable for the same.
REPEATED RETURN REQUESTS
- We reserve a right to impose such charges as is necessary to reimburse the expense of delivery and pick-up if we observe that you have a transactional history of repeated returns.
- We also reserve a right to make the products ineligible for return or refund or replacement, if we observe a transactional history of repeated returns.
- We may also notify that the facility of pickup for returns from you has been withdrawn, in which case, you will have to bear your own expense and logistics to return the product back to the Seller.
- The liability and risk of such returns shall be on you to establish your claim for return. Refund for returned products or replacement shall only be initiated if they pass through conditions mentioned above. If the product received fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.